Terms & Conditions
These Terms & Conditions (“Terms”) form the legally binding agreement between
Eastleigh SEO Web Design (“we”, “us”, “our”) and you (“you”, “the client”).
By placing an order with us, authorising work, or using any of our services, you agree to these Terms.
Important: Some customers are businesses, and some are consumers.
Where consumer protection law applies, nothing in these Terms affects your statutory rights.
These Terms apply to clients and any individuals acting on their behalf,
including current or former associates, representatives, introducers, or agents.
We will act only on instructions from the verified account holder or authorised contact on record.
1. Who We Are
Eastleigh SEO Web Design
Based in Eastleigh, Hampshire
Email: [email protected]
2. Scope of Our Services
Our services may include:
- Website design and development
- Website hosting and maintenance
- Website updates and support (see Section 8)
- SEO and content services
- Introductions to trusted third-party providers
Any work outside the agreed scope will be quoted separately and will not begin
until confirmed by you and, where applicable, paid or deposited.
3. Client Responsibilities
You agree to:
- Provide required content, materials, credentials, and approvals promptly
- Ensure you own or have permission to use all supplied content
- Pay all invoices and fees on time
- Use our official update, booking, and request channels only
Delays in providing required information, assets, or approvals may delay completion
and affect delivery timelines.
4. Fees, Payments & Late Payments
4.1 Hosting & Maintenance Fees
- Minimum term: 12 months (unless confirmed otherwise in writing)
- Ongoing term: rolling monthly after the minimum term
- Typical fee range: £25+ per month, depending on plan
- Your exact plan price is confirmed at sign-up or renewal
- Payment methods: standing order (annual billing may be available), bank transfer or online order.
We reserve the right to introduce charges for previously complimentary, discounted, or informal services upon reasonable notice.
4.2 Late Payments
If payment is late, we may:
- Suspend or restrict services until arrears are cleared
- Require payment in advance before reactivation
- Charge reasonable recovery or administration costs where permitted
For business customers, we may also claim statutory interest and fixed compensation
under the Late Payment of Commercial Debts (Interest) Act 1998.
4.3 Update Request Deposits
- Standard update deposit: £25
- Urgent update deposit: £50
Deposits are deducted from the final invoice.
4.4 Payment Due Dates
Unless otherwise stated, invoices are payable within 7 days of issue.
5. Consumer Cancellation & Cooling-Off Period
If you are a consumer and purchase services online, by phone, or by email,
you may have a 14-day right to cancel from the day the contract is entered into.
If you request that we begin services during the 14-day cancellation period,
you expressly consent to the early start of work and acknowledge the following:
- If the service is fully performed within the cancellation period at your request,
your right to cancel will be lost once the service has been completed. - If the service has started but is not fully completed,
you may still cancel during the cancellation period,
but you must pay for the work completed up to the date of cancellation.
6. Small Updates
6.1 Included Small Updates
“Small updates” (for example: a minor text change, single image swap, or typo correction)
are included only for:
- Clients on the £25+ per month premium plan, or
- Clients with a written agreement from us confirming included small updates
6.2 Excluded from Lower-Priced or Discounted Plans
Clients paying less than £25 per month, including discounted or third-party-introduced plans,
do not receive the included small updates. All update requests must use the paid request system.
6.3 Third-Party Promises
No promise, representation, or assurance made by a third party (including introducers,
referrers, resellers, or former associates) is binding on us.
Only commitments made directly by us in writing apply.
6.4 Complimentary / Informal Arrangements Ending
Any informal, goodwill, or complimentary services may be withdrawn at any time upon reasonable notice.
7. Term, Renewal, Cancellation & Termination
7.1 Minimum Term
Hosting and maintenance subscriptions have a 12-month minimum term unless confirmed otherwise in writing.
Monthly hosting begins when the package is purchased, as infrastructure, reserved capacity, setup handling, and project allocation are activated from that point.
7.2 End of Minimum Term & Cancellation
Hosting and maintenance subscriptions are subject to a minimum term of twelve (12) months.
Once the minimum term has been completed, the subscription may be cancelled
at any time by requesting account closure or transfer and paying the applicable
account closure or transfer fee.
No additional notice period applies once the minimum term has been fulfilled.
7.3 How to Cancel, Close an Account, or Transfer
Cancellation, account closure, or transfer requests must be made
using our official cancellation or transfer order process.
Requests made by email, phone, or via third parties are not treated
as valid cancellation or transfer instructions.
Submitting a cancellation or transfer order notifies us of your intention
to cancel but does not, by itself, terminate billing or financial obligations.
7.4 Financial Obligations on Cancellation
If you cancel services during the minimum term, you remain liable for:
- All outstanding balances
- All fees accrued up to the cancellation request date
- All remaining fees due for the remainder of the minimum term,
subject to applicable termination and consumer protection laws
These obligations survive cancellation.
7.5 Processing of Cancellation Where Amounts Are Owed
We will accept and record a cancellation request at any time.
However, where any amounts remain outstanding, the cancellation
will not be processed or completed until all sums due have been
paid in full.
Until payment is received and the cancellation is processed:
- Services will remain active
- Standard hosting and service fees will continue to accrue
- Recovery, administrative, or enforcement costs may be charged
where permitted by law
7.6 Completion of Cancellation
A cancellation is completed only once:
- All outstanding amounts have been settled in full, and
- The cancellation or closure process has been carried out
Standard cancellation consisting solely of switching off services
is provided at no charge (£0).
Any additional work, administration, assistance, data handling,
or non-standard activity arising from or connected to a cancellation
request is chargeable.
7.7 Suspension or Termination by Us
We may suspend or terminate services immediately where necessary
for operational, safety, or service-integrity reasons, including
if you:
- Fail to pay
- Breach these Terms
- Create unreasonable or excessive workload
- Behave abusively, threaten, or harass our staff
Suspension or termination does not waive your obligation to pay
any outstanding fees, charges, or minimum-term commitments.
8. Update Requests & Priority
All requests must be submitted via our official client service channels. We reserve the right to refuse, limit, or prioritise work at our discretion where necessary to protect service quality, operational capacity, or staff wellbeing.
8.1 Priority Order
- Urgent paid requests
- Security-critical or hosting-critical work
- Standard paid requests
- Included small updates for eligible premium clients only
8.2 Timelines
Completion dates are estimates only and may be affected by workload,
security issues, technical constraints, or third-party delays.
9. Account Closure & Transfers
Where ownership of a website, business, or account changes, the new owner assumes all ongoing obligations, fees, and responsibilities from the date of verified transfer of ownership. Any outstanding balances incurred prior to transfer remain payable by the previous account holder unless otherwise agreed in writing.
9.1 Account Closure (Service Switch-Off)
A standard account closure consists solely of switching off all services
in accordance with a valid cancellation order.
Where no transfer, data handling, archiving, licence removal,
or additional administration is required, standard service switch-off
is provided at no charge (£0).
9.2 Account Closure Administration Fees
Where account closure requires administration beyond standard service
switch-off, an account closure administration fee may apply.
This may include (but is not limited to):
- Security checks
- Archiving or preparation of materials
- Removal or replacement of licensed software
- Audit or compliance handling
- Non-standard or disputed exit handling
The current standard account closure administration fee is £99.
9.3 Transfer to New Provider
Where a transfer to a new provider is requested, a £159 transfer fee applies.
This fee covers preparation and secure delivery of a handover package
(where applicable) and coordination of the transfer process.
Transfers must be requested via our official transfer order process.
Requests made solely by email, phone, or via third parties will not be processed.
9.4 Preconditions for Closure or Transfer
Account closure or transfer work will begin only once:
- All outstanding balances have been paid in full
- Any applicable minimum-term obligations have been settled
- The relevant closure or transfer service has been purchased (where applicable)
Until these conditions are met, services remain active and
standard fees continue to apply.
9.5 Delivery of Handover Materials
Handover materials are delivered only to the email address or addresses
held on record for the account holder.
For security and data protection reasons, we do not deliver files
directly to third parties or receiving providers.
Responsibility for onward delivery to any third party rests entirely
with the client.
9.6 Limitation of Liaison
Our involvement in a transfer is limited to preparation and delivery
of the agreed handover materials.
We do not liaise with receiving providers, developers, or third parties
unless expressly agreed in writing and ordered via the appropriate process.
Any additional coordination or liaison is chargeable.
9.7 Email Services
Where email services are hosted as part of the account, a full hosting backup
may include email accounts and mailbox data.
Restoration, configuration, compatibility, and ongoing operation of email
services following transfer are the responsibility of the client or receiving provider.
We do not retain email passwords.
Password resets are available on request and incur a charge.
9.8 Handover Contents
A standard website handover consists of the provision of a full website backup,
supplied from cPanel, where available (or an equivalent export where strictly necessary).
The handover includes:
- Website files
- Website database(s)
Where email services are hosted as part of the account, a full hosting backup
may also include email accounts and mailbox data.
The handover does not include:
- Server, hosting, FTP, SSH, or control panel credentials
- Email passwords
- Configuration, restoration, or migration services
- Third-party services, platforms, or accounts
- Analytics, business listings, advertising, or dashboards
- Licensed themes, plugins, software, or services belonging to us
- Ongoing support, troubleshooting, or advice
Once the handover materials have been delivered to the email address(es)
held on record for the account holder, our obligations in respect of the
Handover is fulfilled.
Any work requested beyond the standard handover contents
is treated as an additional service and is chargeable.
9.9 Handover Processing
Website handovers are processed only after:
- the relevant service has been ordered.
- payment has cleared in full, and
- the required transfer form has been submitted.
Requests made outside this process will not be acted upon.
No materials are released until all steps are completed.
10. Intellectual Property & Access
10.1 Your Content
You retain ownership of the content you supply.
10.2 Our Tools & Licences
We retain ownership of our proprietary systems, configurations, processes,
and licensed tools.
10.3 Admin Access
If admin access is requested, we may remove or limit licensed tools,
restrict privileges, or revoke our own access after handover.
11. Inactive or Unresponsive Accounts
Where a client fails to respond to reasonable requests for information, approvals, or instructions for a period of 30 days, the relevant service or project may be paused.
Where no response is received for a period of 90 days, the account or project may be deemed inactive. We reserve the right to suspend services, remove access, or archive related data.
After a reasonable retention period, we may permanently delete archived files, websites, and backups, unless we are required to retain certain records for legal, accounting, or regulatory reasons.
Reactivation of an inactive account may be treated as a new request and may be subject to additional fees or re-ordering of services.
We are not responsible for delays, losses, or issues arising from a client’s failure to respond or provide required information within reasonable timeframes.
12. Third-Party Services
Third-party services are governed by their own terms.
We are not responsible for their performance, pricing, or policy changes.
13. Conduct, Boundaries & Harassment
We operate a zero-tolerance policy toward:
- Abusive, threatening, or aggressive behaviour
- Harassment, stalking, intimidation, or coercion
- Repeated chasing or unreasonable demands
- Attempts to bypass processes or contact staff outside official channels
- Approaching home addresses or family members
Enforcing these Terms, billing, payment collection, or service processes
does not constitute harassment.
Where necessary for safety or service integrity, we may restrict communication, suspend services, or terminate the agreement.
14. Delays & Events Beyond Our Control
We are not liable for delays caused by workload, emergencies,
third-party systems, illness, or events beyond our reasonable control.
15. Liability
To the fullest extent permitted by UK law, we are not liable for
indirect or consequential losses, lost profits, revenue, goodwill,
or issues caused by third parties or client actions.
Nothing in these Terms excludes liability for death or personal injury
caused by negligence.
16. Data Protection
We comply with UK GDPR and the Data Protection Act 2018.
See our Privacy Policy for full details.
17. Retention & Deletion After Termination
Website files and backups are removed within 3 months after termination
unless we must retain records for legal, accounting, regulatory,
or security purposes.
You are responsible for downloading any data you require before closure.
After deletion, data cannot be recovered.
18. Force Majeure
We are not responsible for failures caused by events beyond our reasonable control.
19. Changes to These Terms & Pricing
We may update these Terms from time to time.
The latest version will always be published on our website.
If subscription pricing changes, reasonable notice will be provided.
Consumers may cancel before a materially disadvantageous change takes effect,
subject to minimum term commitments.
20. Governing Law
These Terms are governed by the laws of England and Wales.
Disputes are subject to the courts of England and Wales.
21. Third-Party Interference & Responsibility
You remain fully responsible for all fees, charges, and obligations under these Terms
regardless of advice, encouragement, representations, or actions by any third party,
including former associates, developers, introducers, or service providers.
Advice or direction from a third party does not override these Terms
and does not limit your liability to us.
Any disruption, additional administration, or non-standard handling caused by
third-party interference may result in additional chargeable time.