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Terms & Conditions

The following terms and conditions apply to all website design and SEO services provided by Eastleigh SEO Web Design to the Client.  This agreement is hereby entered into between Eastleigh SEO Web Design (hereinafter also referred to as  “we”, “us”, “our”) and Yourself hereinafter referred to as “Client”, “you”).

1. Acceptance
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply in full. If a Client accepts a quote or agrees by email to continue, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Fees and Charges
All fees and charges are non-refundable.

Charges for services to be provided by Eastleigh SEO Web Design are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 3 months. Eastleigh SEO Web Design reserves the right to alter or decline the quotation after expiry of the 3 months.

Unless agreed otherwise with the Client, all website design and SEO services require full advance payment before work has commenced. Ongoing payments as outlined below.

Payment for initial web design and SEO services is due by bank transfer.  Bank details are made available on invoices. The bank details are also valid for monthly standing orders for ongoing services.

Monthly maintenance/hosting/SEO packages are due by standing order.  Standing Orders are required to be set up, and paid, by the Client within 1-month of service going live, and then every consecutive month at the same date or before of services going live or agreed. If an invoice is sent to Client for outstanding or due payment or is additionally requested by Client, an additional £5 per month per outstanding invoice, admin fee is payable.

Fees for outstanding payments after one month of non-payment will include agreed monthly payments PLUS an additional £5 per month late payment fee.  If you have any financial worries, please get in contact. We won’t bite!

Fees for outstanding payments after two months of non-payment will include agreed monthly payments PLUS an additional £25 per month late payment fee.

Fees for outstanding payments for 3 months of non-payment will include agreed monthly payments PLUS an additional £35 per month late payment fee.  All services WILL be suspended.

More than 3 months of non-payment;  You will no longer receive any service by Eastleigh SEO Web Design. Eastleigh SEO Web Design will seek to reclaim costs from a small claims court and Client will be liable for our outstanding payments, PLUS legal fees and costs for collection by third-party agencies and any other cost associated.  Should the Client wish to continue with their services after 3 months of non-payment, all outstanding fees PLUS 6 months of normal fees will be payable in advance.

Accounts unpaid thirty (30) days after the date of invoice or agreed payment schedule will be considered in default. If the Client remains in default 4 months after the payment is required, any information or files for the default Client on Eastleigh SEO Web Designs web space WILL be removed. Any loss of service is NOT liable by Eastleigh SEO Web Design.  Eastleigh SEO Web Design is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges due.  The Client’s account will be considered to be in default until full payment is received. Clients with accounts in default agree to pay Eastleigh SEO Web Design reasonable expenses, including any legal fees and costs for collection by third-party agencies incurred by Eastleigh SEO Web Design in enforcing these Terms and Conditions.

We are a small business, we rely on our Clients paying us regularly and on time.  This also helps keep our prices low.  We are friendly and understanding. Should you have any difficulties, please get in touch at the earliest opportunity.  

3. Client Web Design Review
Eastleigh SEO Web Design will provide the Client with an image visualisation of the proposed homepage for web design by e-mail for their agreement before design commences. This will be a demonstration of how the website may look. Images, colours, text and other content are for demonstration purposes only. The final design will likely differ from the visualisation because of Clients own content, images and requirements. Corresponding pages will match the theme. Eastleigh SEO Web Design will provide an opportunity for the Client to review the appearance and content of the website by emailing a link during the design phase when ready to be presented. There is no set time on when the web design will be ready to preview as all projects are different.  Once the overall website development project is completed the new website will be deemed to be accepted and approved unless the Client notifies Eastleigh SEO Web Design otherwise within ten (10) days of the date the preview link is made available to the Client.

A visualisation is provided to every Client for agreement prior to a website being worked on.

Should the Client, at ANY point change their mind or wish to cancel use of our services after the agreement has been made either before, or after, prior or post-delivery, FULL payment is required PLUS 3 months agreed website maintenance and/or SEO service.

4. Web Design Turnaround Time and Content Control
Eastleigh SEO Web Design will install and publicly post or supply the Client’s website when the client is satisfied with the overall website, or at a date agreed with Client.

The initial contact for the website design agrees to be delegated as the single individual as a primary contact to aid Eastleigh SEO Web Design with progressing the commission in a satisfactory and expedient manner.

During the project, Eastleigh SEO Web Design will require the Client to provide website content; text, images, movies and sound files where applicable.

5. Failure to provide required website content:
Eastleigh SEO Web Design is a small business, to remain efficient we must ensure work is carried out within a timeframe.

We request you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information any agreed timeframes will be void. The website design will continue once the requested content has been received by us.

6. Initial Web Design and/or SEO Payment
Invoices will be provided by email by Eastleigh SEO Web Design and payable by bank transfer before the project is started.

7. Ongoing monthly services:
Monthly maintenance and/or SEO packages are due by standing order.  Standing Orders are required to be set up, and paid, by the Client within 1-month of service going live or starting, and then every consecutive month at the same date or before of services going live or agreed. If an invoice is sent to Client for outstanding or due payment or is additionally requested by Client, an additional £5 per month per outstanding invoice.  Further fees will apply as above [2].

8. Additional Expenses
Client agrees to reimburse Eastleigh SEO Web Design for any additional expenses necessary for the completion of the work. Examples would be the purchase of additional software, special fonts, stock photos and anything else that results in extra cost.  Should extra facilities be required, Eastleigh SEO Web Design will discuss with the Client prior to purchase. We will NOT buy in additional requirements without agreement by Client first.

9. Web Browsers
Eastleigh SEO Web Design makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, etc.). Client agrees that Eastleigh SEO Web Design cannot guarantee correct functionality with all browser software across different operating systems.

Eastleigh SEO Web Design cannot accept responsibility for web pages which do not display properly in new versions of browsers released after the website have been designed and handed over to the Client. However, if the Client is paying for monthly maintenance, this will be corrected as soon as possible following identification from ourselves or report from a Client or user.  If the Client is not paying a monthly maintenance fee, we reserve the right to charge £30 hourly to correct.  Technology is always changing, so what may have worked previously, may not work now.

10. Termination
Termination of services by the Client must be requested in a written or email notice by the aforementioned delegated contact and will be effective 3 months following receipt of such notice. Telephone requests for termination of services will not be honoured. The Client will be invoiced for 3 months work following the date of first notice of cancellation for payment.  Any termination of any service is subject to 3 months advanced services payable.  For example, if you pay £25 per month maintenance fee – you will be charged £75 to terminate this agreement.

The Client may still have services transferred during this period providing all and any fees and charges are paid.

Where the Client has agreed to services and paid a deposit and/or costs, the termination clause remains in effect. Should you wish to cancel at any time, the agreed monthly sum is payable x 3 months. Plus any costs associated.

11. Indemnity
Eastleigh SEO Web Design services may be used for lawful purposes only. You agree to indemnify and hold Eastleigh SEO Web Design harmless from any claims resulting from your use of our service that damages you or any other party.

12. Copyright
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Eastleigh SEO Web Design the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Eastleigh SEO Web Design permission and rights for use of the same and agrees to indemnify and hold harmless Eastleigh SEO Web Design from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. An agreement for website design, in any matter, by Eastleigh SEO Web Design shall be regarded as a guarantee by the Client to Eastleigh SEO Web Design that all such permissions and authorities have been obtained.

Evidence of permissions and authorities may be requested.

13. Standard Media Delivery
Unless otherwise agreed with the Client by email, this Agreement assumes that any and all content will be provided by the Client in electronic format (by email or files or current website content). Eastleigh SEO Web Design will not accept hard copies of materials and will not be responsible for any materials given to us.

14. Design Credit
A link to Eastleigh SEO Web Design will appear at the bottom of the Client’s website besides the websites copyright information. If a Client requests that the design credit is removed, a fee of £50 will be applied. The Client also agrees that the website developed for the Client may be presented in Eastleigh SEO Web Designs portfolio.

15. Access Requirements
If the Client’s website is to be installed on a third-party server, Eastleigh SEO Web Design must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

For search engine optimisation and/or website maintenance for websites not designed by us the Client agrees to give Eastleigh SEO Web Design;

  1. FTP and other back-end admin access to the website to make changes to the site for the purpose of onsite optimisation.
  2. Permission to communicate directly with your web designer and any third parties where necessary.
  3. Full access to existing website traffic statistics for analysis and tracking purposes.  Otherwise, Eastleigh SEO Web Design will create analytics ourselves.
  4. Use of client’s logos, trademarks, images and content.

16. Post-Placement Website Alterations
Eastleigh SEO Web Design cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

17. Search Engine Optimisation
Client agrees to inform Eastleigh SEO Web Design of any prior SEO works made to their website.  Client agrees not to engage any other persons, agency or otherwise to carry out SEO work while under the agreement with Eastleigh SEO Web Design.

Client agrees to make Eastleigh SEO Web Design aware of any updates or changes made on the website while under the agreement.

Eastleigh SEO Web Design will not be liable for any loss of search engine ranking position.  Eastleigh SEO Web Design has no control over the policies and ranking algorithms of search engines with respect to the type of sites and/or content that they accept now or in the future.

The Client’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory.

Due to on-going changes in search engine ranking algorithms, competitiveness of some keywords/phrases, and other competitive factors, Eastleigh SEO Web Design does not guarantee No.1 positions or consistent top 10 positions for any particular keyword, phrase, or search term.

Eastleigh SEO Web Design engages in industry accepted SEO as is currently known. The Client understands guarantees cannot be made for ranking position or how long SEO will take as this is down to search engines, directories and other third parties timescales to honour changes made.  When Eastleigh SEO Web Design becomes aware of any changes to search engine algorithms, the necessary updates will be made to the Clients website where possible while under this agreement.

The Client understands occasionally, search engines will drop listings for no apparent reason.  Rankings can fluctuate at any time because of ongoing changes in the ranking algorithm, SEO efforts made by competitors or both.

The Client understands that SEO alone cannot be held responsible for the success or failure of a website. The Client understands that they need to work as a partner with Eastleigh SEO Web Design, giving the necessary time and commitment and following advice/suggestions seriously and on time to make the SEO campaign a success.

18. Domain Names
Eastleigh SEO Web Design may purchase or take over the domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client unless the Client is paying the monthly maintenance and hosting fee, whereas we will take care of that for the Client. The loss, cancellation or otherwise of the domain maintained by the Client is not the responsibility of Eastleigh SEO Web Design.

19. Non-disclosure agreement
Client agrees not to attack/criticise Eastleigh SEO Web Design or any of its employees, associate’s or partner’s publicly (on public forums, blogs, social networks etc) at any time during or subsequent to agreement period.

The client agrees not to seek SEO or web design advice on SEO forums, web design forums, blogs, community groups or any social media in a way which brings a bad name to the company or any of its employee’s, associate’s or partners. In case of breach of this non-disclosure agreement, the client agrees to pay Eastleigh SEO Web Design a reasonable cost for damages.

20. General
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s project agreement and/or payment of an advance fee constitutes an agreement to and acceptance of these Terms and Conditions. Payment online and agreement to start services by email is an acceptance of our terms and conditions.

21. Social Media Integration
Social Media integration is defined as using accepted coding to identify a clients website with their current social media platforms.  Eastleigh SEO Web Design will not be liable for any social media issues that may result from this.

22. Governing Law
This Agreement shall be governed by English Law.

23. Liability
Eastleigh SEO Web Design hereby excludes itself, its Employees and or Agents from all and any liability from:

Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the website;
Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of Eastleigh SEO Web Design to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

24. Severability
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.