Report an Urgent Website Issue
If your website is down, displaying an error, or you suspect a technical issue, please report it here so we can investigate it as soon as possible.
Or email [email protected]. Using this email will alert us to your issue for investigation as soon as we can.
If it’s something caused by our systems or hosting, we’ll fix it at no cost.
If it turns out the issue was caused by edits, plugins, or changes made by you or anyone acting on your behalf, our standard hourly rate may apply — but we’ll always confirm this before carrying out any paid work.
This form is only for site outages or technical issues. Content updates or new requests must be submitted through the Website Update Request order page order page.