Eastleigh SEO Web Design Client Portal

Website Support, Account Help and Upgrade Routes in One Place.

Use this portal to request updates, report urgent issues, check account routes, review upgrade options and find the correct next step for anything connected to your website.

Request Website Update Report Urgent Issue Account Check Upgrade Review

Important: Support is now handled online through the website. Email and phone requests are not monitored as support routes. Please use the correct route below so your request is properly logged.

Main Support Routes

Choose What You Need

Pick the closest route and include as much useful detail as possible.

01 Website Update

Text changes, image swaps, page edits, small layout updates and standard website work.

02 Urgent Issue

Broken forms, outages, serious display issues or anything affecting live enquiries.

03 Account Check

Hosting, billing, balance checks, account status or service questions.

04 Admin Access

Temporary or permanent website access, subject to verification and account checks.

05 Transfer Services

Formal handover route for files, backups or transfer preparation.

06 Upgrade Review

Check whether your website should stay, be improved or move onto the new framework.

Account and Hosting

Need to Check What You Owe?

Hosting and care fees remain the client’s responsibility, even if reminders have not been received. If payments are outstanding, services may be restricted or suspended without further notice.

Request Account Check

Hosting and care£15/month on new framework route

Outstanding balancesReviewed before new work

Support routeOnline requests only

Good standingMay unlock better upgrade options

Website Upgrade Rollout

Options for Existing Clients

Your current website may already be suitable, may need essential safety work, or may benefit from a larger Authority Framework upgrade.

Essential Safety Updates

Basic stability, compatibility or maintenance checks where appropriate.

Good Standing Discounted Review

Some clients may qualify for reduced upgrade recommendations.

Priority Upgrade Route

Move forward faster with a paid review and clearer route.

Future Growth Options

Service pages, landing pages, case studies and local SEO can be added later.

Request Upgrade Review View Website Packages

Client Information

What Is Changing?

The support system, update process and upgrade route are being rebuilt so every request has a clearer path. This reduces confusion, missed details and informal messages that cannot be tracked properly.

Online request routes replace open email support Urgent issues are separated from standard updates Account-sensitive actions require verification Upgrade reviews are handled in phases Good standing clients may receive stronger options

Knowledge Base

Helpful Areas

Quick routes for common questions, tasks and account needs.

Send new text or images Request a page edit Ask for a blog upload Report a broken form Report website downtime Ask about hosting payments Check account status Request login access Prepare a transfer Request a relaunch review View new website packages Read latest updates

Additional Help

Other Providers and Opportunities

Some requests fall outside website design, hosting or website maintenance. Over time, we may create a preferred providers list for trusted specialists in areas such as IT, email setup, photography, copywriting or wider digital support.

Preferred Provider InterestBusinesses can apply to be considered for future provider recommendations.

Work OpportunitiesWe may consider experienced WordPress support help for client update tasks in future.

ApprenticeshipsWe are not taking apprenticeships at this time.

Client Questions

Before You Submit a Request

Do I have to upgrade my website?

No. If your current website is suitable and your account is active, you can stay on your current setup.

What if my hosting payments are outstanding?

Outstanding hosting or care fees need to be reviewed before new work, transfers, account actions or upgrades can usually be completed.

Can I still request normal website updates?

Yes. Use the Website Update route so the request is logged clearly.

Will existing clients get discounts?

Clients in good standing may qualify for reduced upgrade recommendations depending on the current website, account history and work required.

Why is support now online only?

Online routes keep requests recorded, clearer and easier to manage. It protects both the client and the workflow.